Privacy
Privacy Policy
This Privacy Policy describes how PedalPassion (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from PedalPassion.cc (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable Australian state and territory laws.
If you find an identical product available at a lower price from another Australian retailer, we invite you to submit a price match request. Please email us at hello [at] pedalpassion.cc with the following information:
- The product name and SKU/model number
- The URL or advertisement showing the competitor's price
- Your contact details
- Whether you intend to purchase in-store or online
- Our team will review your request and respond within 1-2 business days.
What Personal Information We Collect
We collect several types of information from and about users of our Services, including:
Information We Collect Directly from You:
- Identity Information: Full name, date of birth (where required for age-restricted products)
- Contact Information: Email address, phone number, postal address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address (processed securely through our payment providers)
- Order Information: Products purchased, order history, delivery preferences
- Communication Information: Correspondence with our customer service team, feedback, reviews
- Product Preferences: Wishlists, saved items, browsing history on our Site
Information We Collect About Your Usage:
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, referring URL
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookies section below)
- Location Information: General geographic location based on IP address
Information We Obtain from Third Parties:
- Social Media Platforms: Information you choose to share when you interact with our social media accounts
- Payment Processors: Transaction verification and fraud prevention data
- Marketing Partners: Information to help us better understand our customers (with your consent)
- Publicly Available Sources: Information that is publicly available online
How We Use Your Personal Information
We use the personal information we collect for various purposes, including:
To Provide and Improve Our Services:
- Process and fulfil your orders
- Create and manage your account
- Communicate with you about your orders, account, and inquiries
- Provide customer support and respond to your questions
- Personalise your shopping experience and provide product recommendations
- Improve our website, products, and services
For Marketing and Communications:
- Send you promotional materials and newsletters (with your consent)
- Inform you about new products, special offers, and events
- Measure the effectiveness of our marketing campaigns
For Security and Legal Purposes:
- Detect and prevent fraud, unauthorised access, and other illegal activities
- Protect our rights, privacy, safety, and property
- Comply with applicable laws, regulations, and legal processes
- Enforce our Terms & Conditions and other agreements
For Business Operations:
- Analyse usage patterns and trends
- Conduct research and development
- Maintain records and perform accounting functions
We may share your personal information with:
Service Providers: We engage third-party companies and individuals to perform services on our behalf, including:
- Payment processing (e.g., Payment Platforms, PayPal)
- Shipping and delivery
- Email marketing and communications
- Website hosting and analytics
- Customer service and support
- IT and security services
These service providers are contractually obligated to handle your information only for the purposes we authorise and in accordance with applicable privacy laws.
Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share your information for other purposes with your consent or at your direction.
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site.
Types of Cookies We Use:
- Essential Cookies: Required for the operation of our website, including shopping cart functionality and secure checkout.
- Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve its performance.
- Functionality Cookies: Remember your preferences and settings to provide a more personalised experience.
- Marketing Cookies: Track your visit across our website and may be used to show you relevant advertisements.
Managing Cookies:
Most web browsers allow you to control cookies through their settings. You can typically:
- View what cookies are stored on your device and delete them individually
- Block third-party cookies or all cookies
- Set preferences for certain websites
Please note that blocking all cookies may impact your ability to use certain features of our website.
For more information about cookies, visit the Australian Government's Online Privacy Guide or your browser's help documentation.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of payment information through PCI-compliant payment processors
- Regular security assessments and updates
- Staff training on data protection and privacy practices
- Access controls limiting who can view and handle personal information
However, no method of transmission over the Internet or electronic storage is completely secure. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining how long to retain your information include:
- Whether we have an ongoing business relationship with you
- Whether you have an active account with us
- Whether there are any outstanding orders, disputes, or claims
- Our legal and regulatory obligations
- When your information is no longer needed, we will securely delete or anonymise it.
Depending on your location and circumstances, you may have certain rights regarding your personal information:
Access and Correction: You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us at hello [at] pedalpassion.cc
- Updating your communication preferences in your account settings
Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
Request Deletion: You may request that we delete your personal information, subject to certain exceptions (such as where we are legally required to retain it).
To exercise any of these rights, please contact us using the details provided below.
Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 16, please contact us immediately.
Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we take steps to ensure it receives an appropriate level of protection in accordance with Australian privacy laws. This may include using contractual agreements or relying on approved data transfer mechanisms.
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: hello[at] pedalpassion.cc
Website: pedalpassion.cc
Postal Address:
PedalPassion 82 Water Street, Spring Hill QLD 4000 Australia
Regulatory Authorities
If you are not satisfied with how we have handled a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au