At PedalPassion, we are committed to providing you with accurate, helpful, and up-to-date information about our products. This policy outlines how we present product information on our website and in our store, and your rights if products do not meet the descriptions or specifications provided.

Information We Provide

We make every reasonable effort to ensure that product descriptions, specifications, and images on our website accurately represent the products we sell. This includes:

Core Product Information:

• Product name and brand
• Model number or SKU
• Key specifications and features
• Dimensions and weight
• Materials and construction
• Colour options
• Size availability
• Compatibility information (where relevant)

Product Images: We display product photographs that accurately represent the products. Please note:

• Colours may appear differently depending on your screen settings and resolution
• Product images may show accessories or components that are not included with the product
• We clearly indicate what is included with each product

Pricing Information:

• All prices are displayed in Australian Dollars (AUD)
• Prices include GST where applicable
• We clearly indicate any applicable shipping costs before checkout
• Sale prices are clearly marked with original and discounted prices

Product Availability

Product availability is displayed on each product page:

• "In Stock" indicates items are available for immediate purchase
• "Low Stock" indicates limited quantities are available
• "Out of Stock" indicates items are currently unavailable
• "Pre-Order" indicates items are available to order but not yet released

Availability may change quickly, and we cannot guarantee that items marked as "In Stock" will remain available when you complete your purchase.

Manufacturer Changes

From time to time, manufacturers may:

• Update product specifications or components
• Change product colours or finishes
• Modify packaging
• Discontinue products without notice

We make reasonable efforts to update our product information when we become aware of such changes. However, there may be a delay between manufacturer changes and updates to our website.

When Changes Occur

If a product you have ordered has undergone a significant change from the description at the time of your order:

• We will notify you of the change
• You may choose to proceed with the purchase, select an alternative, or cancel your order
• We will not charge you for items you do not wish to receive due to significant changes

Your rights under Australian Consumer Law include guarantees that products:

Must be of acceptable quality:

• Fit for the purpose for which they are sold
• Free from defects
• Durable and safe

Must match description:

• Products must match the description provided
• Products must match any samples or demonstrations shown

Must be fit for purpose:

• Products must be suitable for any purpose you made known to us
• Products must be suitable for their normal intended purpose

If a product does not meet these guarantees, you are entitled to a remedy. Please refer to our Returns & Refunds Policy for more information.

In-Store Advice

Our in-store team is trained to provide helpful advice on product selection and suitability. When providing advice:

• We aim to understand your needs and recommend appropriate products
• We will inform you if a product may not be suitable for your intended use
• We encourage you to ask questions before purchasing

Online Information

Product information on our website is intended to help you make informed purchasing decisions. However:

• We cannot guarantee that any particular product is suitable for your specific needs
• Product specifications are provided by manufacturers and may change
• We recommend contacting us if you have specific requirements or questions

Seeking Additional Information

If you have questions about a product before purchasing:

• Email us at hello[at]pedalpassion.cc
• Visit our Brisbane store for hands-on product advice
• Check manufacturer websites for detailed technical specifications

Customer Reviews

Our website may display customer reviews and ratings. Please note:

• Reviews reflect individual opinions and experiences
• We do not verify all claims made in reviews
• Reviews are not a guarantee of product performance
• We may moderate reviews that violate our content guidelines

Review Guidelines

We reserve the right to remove reviews that:

• Contain offensive, inappropriate, or defamatory content
• Are not genuine or are from unverified purchasers
• Contain promotional or spam content
• Include personal information or contact details

Safety Information

We take product safety seriously. Our products:

• Comply with Australian product safety standards
• Are sourced from reputable manufacturers and distributors
• Include appropriate safety warnings and instructions where required

Safety Recalls

If a product we have sold is subject to a safety recall:

• We will attempt to contact affected customers using the contact details provided
• We will publish recall information on our website
• We will process returns and refunds for recalled products

If you become aware of a safety issue with a product purchased from us, please contact us immediately at hello [at] pedalpassion.cc.

Safety Warnings

Certain products require specific safety considerations:

Bicycle Helmets:

• Helmets must meet Australian safety standards (AS/NZS 2063)
• Helmets should be replaced after any impact
• Proper fit is essential for protection

Children's Products:

• Age recommendations should be followed
• Small parts may present choking hazards
• Adult supervision may be required

Tools and Maintenance Products:

• Follow manufacturer instructions
• Some products may require protective equipment
• Store products safely away from children

Reporting Errors

If you notice an error in our product information:

• Please email us at [email protected]
• Include the product name and the error you have identified
• We will investigate and correct verified errors promptly

Our Response to Errors

If we become aware of a significant error in product information:

• We will correct the information on our website
• If you purchased based on incorrect information, we will offer a remedy
• We may contact affected customers if the error is significant

Limitation of Liability

Whilst we make every effort to ensure product information is accurate and up-to-date, we cannot guarantee that all information is error-free at all times.

To the maximum extent permitted by Australian Consumer Law:

• We are not liable for losses arising from errors in product information
• Our liability is limited to the price paid for the relevant product
• We recommend verifying critical specifications before purchasing

Custom and Built-to-Order Products

For custom bicycles and built-to-order items:

• Final specifications may vary slightly from initial descriptions
• Component availability may require substitutions
• We will communicate any significant changes before proceeding

Your Customisations

If you request modifications to a product:

• We will document the agreed specifications
• The final product will reflect your requested customisations
• Standard return rights may be limited for custom items

For questions about product information or to report an error:

Email: hello [at] pedalpassion.cc

Website: pedalpassion.cc